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May 25, 2022

17: Digital Transformation of a Health Insurance giant - conversation with Frederik Bisbjerg of DAMAN

🧩 Importance of breaking down the giant digital transformation plan into smaller, 3-month goals 

📚Advice to Chief Digital Officers- keep educating your board; use metrics like customer effort score (CES) to articulate the impact 

👩🏻‍⚕️Is there a solid business case for reward-based health insurance here in the UAE? Instead of annual rewards, will monthly or even weekly rewards work better? 

🔐 Building cloud capability and two-speed IT 

🚀Creating a modular architect to create #embeddedinsurance products that can work even in the #metaverse 

🧪How to get the chemistry right between incumbent insurers and #insurtech


Here's our latest podcast episode, a power-packed conversation with Frederik Bisbjerg, Executive Director- Digital & Innovation with Daman - National Health Insurance Company! He's a well-known personality within the insurance industry and has specific and workable tips and insights into running a successful, digital-first insurance business in the region. Amongst a host of things, we spoke about: 

🧩 Importance of breaking down the giant digital transformation plan into smaller, 3-month goals 

📚Advice to Chief Digital Officers- keep educating your board; use metrics like customer effort score (CES) to articulate the impact 

👩🏻‍⚕️Is there a solid business case for reward-based health insurance here in the UAE? Instead of annual rewards, will monthly or even weekly rewards work better? 

🔐 Building cloud capability and two-speed IT 

🚀Creating a modular architect to create #embeddedinsurance products that can work even in the #metaverse 

🧪How to get the chemistry right between incumbent insurers and #insurtech  

🐲And examples of organizations who have got it right across all components of digital transformation and CX

Many insights and takeaways...this is one you can’t miss! 

Also bonus- here is a link Frederik’s top 5 videos on transformation: https://youtube.com/playlist?list=PLr66u13E7VFh5rU5XNCeASKDrcZURRw_x